ck00 Privacy Policy
We respect your privacy. This policy explains exactly what personal data ck00 collects, why we need it, how we protect it, and the rights you hold as a player on our Bangladesh platform.
IMPORTANT: By registering an account and using the ck00 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Privacy Policy, you must not register or use the ck00 platform.
ck00 is committed to protecting the privacy and personal data of all players who use our online casino and sports betting platform. This Privacy Policy sets out in clear, plain English exactly what personal information we collect from you, how we use that information, with whom we may share it, how long we retain it, and the rights you have in relation to your personal data. This policy applies to all users of the ck00 platform, including players accessing our platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions of Bangladesh.
This Privacy Policy should be read alongside the ck00 Terms & Conditions, which together form the complete agreement between you and ck00 regarding your use of the platform. ck00 takes its data protection obligations seriously and employs industry-standard technical and organisational measures to safeguard your personal information against unauthorised access, loss, or misuse.
1. Who We Are
ck00 is an online casino and sports betting platform operated under the ck00 brand and accessible at https://ck00.org. For the purposes of this Privacy Policy, ck00 is the data controller responsible for the collection and processing of your personal data. If you have any questions about how ck00 handles your personal information, you may contact our support team using the details provided at the end of this policy.
Platform Website
https://ck00.org — accessible to players in Bangladesh and other jurisdictions via mobile browser and desktop.
Data Controller Contact
2. Personal Data We Collect
ck00 collects the following categories of personal data from players. We collect only what is necessary for the purposes described in this Privacy Policy.
Full name, date of birth, gender, nationality, copy of government ID
Mobile number, email address, city and region in Bangladesh
bKash, Nagad, Rocket account details used for deposits and withdrawals
IP address, browser type, device model, OS, session timestamps
Bet history, game session records, bonus usage, win/loss records
Country and region inferred from IP address for eligibility and compliance
In addition to data you provide directly, ck00 may collect certain data automatically when you access and use the platform. This includes technical information such as your browser fingerprint, device identifiers, and log data generated by your interactions with the ck00 website. This automatic collection is necessary for security monitoring, fraud detection, and the delivery of a stable and personalised platform experience for players across Bangladesh.
3. How We Collect Your Data
ck00 collects personal data through the following channels and mechanisms.
Direct Registration & KYC
When you create a ck00 account, you provide your name, date of birth, email address, and mobile number. During our Know Your Customer (KYC) verification process, you may also submit a copy of your National ID card, passport, or driving licence, as well as proof of address. This data is collected directly from you and is required to verify your identity, confirm your age (21+ requirement), and comply with applicable anti-money laundering obligations.
Cookies and Tracking Technologies
ck00 uses cookies and similar tracking technologies to collect technical and behavioural data when you use our platform. Cookies are small data files stored on your device that help ck00 remember your session preferences, maintain your login state, and analyse how the platform is used. See Section 7 of this Privacy Policy for full details of the cookies ck00 uses and how you can manage them.
Payment Providers
When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, ck00 receives transaction confirmation data from the relevant payment provider. This may include your account number, transaction reference, and the amount transferred. ck00 does not store full card numbers or mobile banking PINs — this sensitive payment data is held only by the respective payment service provider.
4. How We Use Your Personal Data
ck00 uses your personal data only for the purposes described below. We do not use your data for any purpose that is incompatible with the reasons for which it was collected.
Account Registration & Verification
To create and maintain your ck00 player account, verify your identity and age (21+ only), conduct KYC checks, and ensure that only eligible players based in Bangladesh or other permitted jurisdictions can access and use the platform.
Payment Processing
To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; to verify that payment accounts are registered in the player's name; and to maintain accurate transaction records for each ck00 account in compliance with applicable financial record-keeping requirements.
Fraud Prevention & Security
To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, multi-accounting, and any other prohibited conduct on the ck00 platform. Technical data including IP addresses, device identifiers, and login patterns are used by our security systems to identify suspicious activity and protect the integrity of the platform for all players.
Marketing & Promotions
Where you have given your consent, ck00 may use your contact details to send you information about promotions, bonuses, new games, and seasonal offers relevant to players in Bangladesh. You may withdraw your consent to marketing communications at any time by contacting ck00 support at [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal.
Platform Analytics & Improvement
To analyse how players use the ck00 platform, identify areas for improvement, optimise game performance, and ensure the platform delivers a smooth, reliable experience for players across Bangladesh. Analytics data is used in aggregate and anonymised form wherever possible.
ck00 does not sell, rent, or trade your personal data to third-party marketers. Your data is used only for the specific purposes described in this Privacy Policy and will not be repurposed without your prior consent or a valid legal basis.
5. Legal Basis for Processing
ck00 processes your personal data on the following legal bases.
Contractual Necessity
The majority of the personal data ck00 collects and processes is necessary to perform the contract between you and ck00 — that is, to operate your account, process payments, and deliver the platform's services. Without this data, ck00 cannot provide the services you have registered for.
Legal Obligation
ck00 is subject to applicable anti-money laundering (AML), know your customer (KYC), and financial integrity obligations. Processing of your identity data, age verification data, and transaction records for compliance purposes is carried out on the basis of legal obligation. ck00 cannot waive these requirements regardless of a player's consent preferences.
Legitimate Interests
ck00 processes certain technical and behavioural data on the basis of its legitimate interests in securing the platform, preventing fraud, detecting prohibited conduct, and improving the quality of its services for players in Bangladesh. Where ck00 relies on legitimate interests as a legal basis, we ensure that our interests do not override your fundamental privacy rights.
6. Sharing Your Personal Data
ck00 does not sell your personal data. We may share your data with the following categories of third parties only to the extent necessary and for the purposes described.
Payment Service Providers
ck00 shares transaction data with bKash, Nagad, Rocket, Upay, Visa, and Mastercard processors as necessary to execute deposits and withdrawals. These providers act as independent data controllers for the data they receive in connection with payment transactions and are bound by their own privacy policies and applicable financial regulation.
Game Technology Providers
Third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited session and gameplay data in order to deliver their games within the ck00 platform. This data is used solely to render the game experience and record game outcomes. These providers operate under contractual data processing agreements with ck00 and are not permitted to use player data for their own independent marketing or profiling purposes.
Legal & Regulatory Authorities
ck00 may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other competent authorities where required to do so by applicable law, court order, or regulatory obligation. ck00 will, where legally permissible, notify you of any such disclosure request before complying with it.
ck00 requires all third parties with whom player data is shared to maintain appropriate technical and organisational security measures to protect that data. ck00 does not permit third-party service providers to use player data for purposes other than those for which it was shared, and all data-sharing arrangements are governed by written data processing agreements consistent with applicable data protection standards.
7. Cookies and Tracking Technologies
ck00 uses cookies and similar technologies on its platform. The following describes the types of cookies we use, their purpose, and how you can manage your cookie preferences.
Essential Cookies
These cookies are strictly necessary for the ck00 platform to function. They enable core features such as secure login sessions, account authentication, session management, and the delivery of games and payment interfaces. Essential cookies cannot be disabled without materially impairing your ability to use the ck00 platform.
Analytics Cookies
ck00 uses analytics cookies to collect aggregated, anonymised data about how players use the platform — including which pages are visited most frequently, how long sessions last, and which games attract the most engagement. This data helps ck00 improve the platform experience for players in Bangladesh and elsewhere. Analytics cookies do not identify you as an individual.
Functional & Preference Cookies
These cookies remember your platform preferences — such as your preferred language, notification settings, and display preferences — so that you do not need to reconfigure these settings each time you visit ck00. Functional cookies improve your experience but are not essential for the platform to operate.
Most mobile browsers allow you to view, manage, and delete cookies through your browser settings. Please note that disabling essential cookies will prevent you from logging in to your ck00 account and using the platform's core features. Disabling analytics or functional cookies will not affect your ability to play games or make transactions on ck00.
8. How Long We Retain Your Data
ck00 retains your personal data for as long as your account remains active and for such additional period as is required to comply with applicable legal, regulatory, and financial record-keeping obligations. For most account and transaction data, ck00 retains records for a minimum of five years from the date of the relevant transaction or the closure of your account — whichever is later. This retention period reflects applicable anti-money laundering and financial integrity requirements.
Once the applicable retention period has expired and there is no ongoing legal, regulatory, or dispute-resolution reason to retain your data, ck00 will securely delete or anonymise your personal data. Where data is anonymised rather than deleted, the anonymised data may be retained indefinitely for statistical and platform improvement purposes, as it can no longer be used to identify you.
9. How We Protect Your Data
ck00 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. While no online platform can guarantee absolute security, ck00 takes data security seriously and continuously reviews and updates its security practices.
SSL Encryption
All data transmitted between your device and the ck00 platform is protected by SSL (Secure Sockets Layer) encryption. This means that your personal information, account credentials, and payment data are encrypted in transit and cannot be intercepted by unauthorised third parties. ck00 enforces HTTPS across all pages of the platform.
Access Controls
Access to personal data held by ck00 is restricted to authorised personnel only, on a strict need-to-know basis. All ck00 staff and contractors with access to personal data are subject to confidentiality obligations. ck00 maintains internal access logs and conducts periodic access reviews to ensure that data access privileges remain appropriate.
Incident Response
In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, ck00 will take immediate steps to contain the breach, assess its impact, and notify affected players and relevant authorities as required by applicable law. ck00 maintains an incident response plan that is reviewed and tested on a regular basis.
10. Your Privacy Rights
As a player on the ck00 platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact ck00 support at [email protected]. ck00 will respond to all valid rights requests within a reasonable timeframe.
- Right to Access:You have the right to request a copy of the personal data ck00 holds about you, including information about how it is being used and with whom it has been shared.
- Right to Rectification:You have the right to request that ck00 correct any personal data held about you that is inaccurate, incomplete, or out of date.
- Right to Erasure:In certain circumstances, you have the right to request that ck00 delete your personal data. This right is subject to applicable legal and regulatory retention obligations — ck00 cannot delete data it is legally required to retain.
- Right to Object:You have the right to object to ck00 processing your personal data where that processing is based on legitimate interests. You may also withdraw your consent to marketing communications at any time.
- Right to Data Portability:Where technically feasible, you have the right to request that ck00 provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
- Right to Withdraw Marketing Consent:You may withdraw your consent to receive marketing communications from ck00 at any time by contacting [email protected]. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.
ck00 will not charge a fee for handling any rights request and will respond within a reasonable timeframe. In some cases, ck00 may need to verify your identity before acting on a rights request to ensure that personal data is not disclosed to the wrong person. ck00 reserves the right to decline requests that are manifestly unfounded, repetitive, or disproportionate.
11. Children and Minors
The ck00 platform is strictly for adults aged 21 years and above. ck00 does not knowingly collect personal data from individuals under the age of 21. If ck00 becomes aware that a person under 21 has registered an account or provided personal data, ck00 will immediately suspend that account, delete all associated personal data, and — where applicable — report the matter in accordance with applicable child protection requirements. If you are a parent or guardian and believe that a minor in your care has registered on the ck00 platform, please contact ck00 support immediately at [email protected].
12. International Data Transfers
ck00 operates an online platform that is accessible to players in Bangladesh and other jurisdictions. In order to deliver the platform's services — including game delivery, payment processing, and customer support — some of your personal data may be processed by servers or service providers located outside Bangladesh. Where such international transfers occur, ck00 ensures that appropriate safeguards are in place to protect your personal data, including contractual obligations on recipient third parties that are consistent with applicable data protection standards.
13. Third-Party Links
The ck00 platform may contain references to third-party game providers and payment services. ck00 does not operate these third-party services and is not responsible for their privacy practices. Each third-party service provider operates under its own privacy policy and data protection practices. ck00 encourages players to review the privacy policies of any third-party services they interact with in connection with their use of the ck00 platform.
14. Changes to This Privacy Policy
ck00 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — such as changes to the categories of data we collect, the purposes for which we use it, or the third parties with whom we share it — ck00 will provide advance notice by publishing the updated policy on the ck00 website with a revised Last Updated date. We encourage all players to review this Privacy Policy periodically to remain informed of how ck00 protects their personal data.
Your continued use of the ck00 platform after any amendment to this Privacy Policy takes effect constitutes your acceptance of the revised policy. If you do not agree with any changes to this Privacy Policy, you must discontinue use of the ck00 platform and may request account closure by contacting [email protected].
15. Contact Us About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way ck00 handles your personal data, please contact our support team. We are committed to responding to all privacy-related enquiries promptly and transparently.
Privacy Support Email
Support Hours
24/7 — Bangladesh Standard Time (BST, UTC+6)
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